PRIVACY POLICY
Candymakers s.r.l.s.
Last Updated: April 15, 2023
Candymakers s.r.l.s., a Italy limited liability company with its principal address at Corso Carducci 26, 58100 Grosseto (GR) ( “Candymakers”, “us”, or “we” ) respects the privacy of its users and recognizes the importance of providing a secure environment for them.
This Privacy Policy sets out how we collect, store and use information when you use our games or otherwise engage with us, including when you visit our website https://surv1v3.com (our “Website”) or play our games. Please be aware that when you link to other sites from our Website, this Privacy Policy does not apply, and does not control the activities on those other sites.
If you have questions regarding the Candymakers Online Privacy Policy or practices, you may contact Candymakers at info@candymakers.it
Changes to this Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website home page. If we make changes to how we treat our users’ personal information, we will notify through a notice on the Website home page and as otherwise required by law. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes. Use of the Website and our games following any changes to this Privacy Policy, or your continued provision of personal information to us, signifies your acknowledgement of the revised Privacy Policy.
What personal information is collected and how do we use the information?
Candymakers has collected the following categories of information in the preceding twelve (12) months:
• Data received directly from you. We collect data directly from you such as name, email address, IP address, in-game nickname, account ID, technical data and communications between you and us when you:
• Play our games – including via our beta/alpha game test demos and, if you choose, crash information for certain games. We use this to provide the game play experience to you and to better understand player reactions and experiences so we can make improvements to the game. We also receive IP address (to help debug network issues), hardware information (for support issues) and information about the game such as your game stats (so you can understand your game usage), the version of the game you last used (to allow you to connect to different services) and analytics data (about connection information, disconnections, match making requests, login, disconnect for support and troubleshooting, as well as data about how you interact with other players, for example the location your character died or the weapons selected for combat to help us design and balance the game. We process this information in accordance with our contract with you and in order to fulfil our legitimate interests (to provide you with game support and to improve game design). If you test our games, we process this data in order to fulfil our legitimate interests (to improve the product).
• Ask us to provide player match-up services. We use your user name to set up these tournaments and provide this game play experience. We process this information in order to fulfil our legitimate interests (to provide a safe and fun product).
• Contact us – email directly to us, generated via our ticketing and community management platform or communicate with us via third party sites or apps. We use this information in order to respond to your questions and make sure that you are able to fully enjoy the game. We process this information in order to fulfil our legitimate interests (to provide you with game support).
Data received from others
• Gaming platforms (e.g Steam, Oculus, Playstation®) – when you play games via third-party platforms, the platform may provide us with your in-game nickname, account ID, and Hardware ID. We use this information in connection with the terms and conditions and end user license agreements you have agreed to in order to enable you to play the games as well as to better understand player reactions so we can make improvements to the game;
• Other users – for example when you play the game, your interaction with other users may be recorded, or other users may report suspect in-game behavior so we can ensure that users are playing fairly and abiding by the community standards. We process this information in order to fulfil our legitimate interests (to provide you with game support and ensure compliance with our Terms of Service);
• Press – we may receive testimonials from game players via the public press and other news or review outlets that cover our games. We process this information in order to fulfil our legitimate interests (to provide a safe and fun product);
• Third parties – we may receive user names, and other information you provide, from third-party communication platforms and other forums that provide communication services for game support. We process this information in order to fulfil our legitimate interests (to provide you with game support).
Cookies
• Candymakers and our partners, such as marketing partners and analytics providers, may use tracking technologies such as cookies, beacons, tags and scripts. These technologies are used in analyzing trends, administering the Websites, tracking users’ movements around the Websites, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well aggregated basis. We process this information in order to fulfil our legitimate interests (to ensure our website works properly).
Please be aware that advertisers or websites with links to and from our Website may collect personal information about you. For the avoidance of doubt, this Privacy Policy does not apply to, and cannot control the activities of, those other advertisers or websites. We encourage you to carefully read the privacy policy of any advertiser or website you visit.
The SURV1V3 Website may include certain social media features such as the Facebook “Like” button, and widgets such as the Share this button or interactive mini-programs that run on our Website. These features may collect your Internet protocol (“IP”) address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing it.
With whom do we share your personal information?
We share your personal information with third parties, including:
• Third parties that provide support services for the game, including cloud services providers that process player logs and other information identified in this privacy policy on their servers to help us provide the game, crash reporting services to help us improve the game, and providers who help us process customer support ticket IDs and support communication.
• Regulators and judicial authorities and law enforcement agencies. There are circumstances in which we are legally required to disclose information, including to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our users or Candymakers.
• As with any business, your personal information will become part of our normal business records. As such, we may also disclose your personal information to a third party if we decide to sell a line of business to that third party, so you can continue to receive service and information in connection with that line of business with as little disruption as possible. Similarly, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred to Candymakers’s successor or assign.
How Long We Retain Your Data For
We store data that identifies you until it is no longer necessary to provide our services or your account is deleted, whichever comes first. This is a case-by-case determination that depends on things such as the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.
What are tracking technologies and how are they used?
As is true with most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this in line with our legitimate interests to improve the services we offer you, to improve marketing, analytics, or website functionality.
How secure is my personal information?
The security of your personal information is important to Candymakers. Candymakers has taken steps to assure that all information collected will remain secure. Candymakers follows generally accepted standards to protect the personal information submitted to Candymakers, both during transmission and once it is received.
In addition, Candymakers will take reasonable steps to assure that third parties to whom we transfer any data will provide sufficient protection of personal information.
What if I have a question or complaint?
If you have any questions or wish to file a complaint, please feel free to e-mail Candymakers at info@candymakers.it
Rights of Other Consumers
Individuals in certain other jurisdictions may have additional data subject rights. These rights vary but they may include the right to: (i) request access to and rectification or erasure of their personal data; (ii) obtain restriction of processing or to object to processing of their personal data; and (iii) the right to data portability. Individuals may also have the right to lodge a complaint about the processing of personal data with a data protection authority.
Exercising Your Rights
You may contact us in relation to these rights by emailing Candymakers at info@candymakers.it. To protect your privacy and security, we will also take appropriate steps to verify your identity, including confirming your in-game information, before granting you access to the personal information we collect, use and disclose about you or deleting your personal information. You may also appoint an authorized agent to submit a request on your behalf. To appoint such an authorized agent you must contact us at the email or physical address above and provide us with a notarized power of attorney.
You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@candymakers.it. To prevent abuse, we ask you to identify yourself adequately in the case of a written request for access, rectification or erasure.
Copyright (c) 2023 CANDYMAKERS SRLS
END USER LICENSE AGREEMENT
IMPORTANT: PLEASE READ THIS LICENSE CAREFULLY BEFORE USING THIS SOFTWARE.
1. LICENSE
By receiving, opening the file package, and/or using SURV1V3 (“Software”) containing this software, you agree that this End User User License Agreement(EULA) is a legally binding and valid contract and agree to be bound by it. You agree to abide by the intellectual property laws and all of the terms and conditions of this Agreement.
Unless you have a different license agreement signed by CANDYMAKERS SRLS your use of SURV1V3 indicates your acceptance of this license agreement and warranty.
Subject to the terms of this Agreement, CANDYMAKERS SRLS grants to you a limited, non-exclusive, non-transferable license, without right to sub-license, to use SURV1V3 in accordance with this Agreement and any other written agreement with CANDYMAKERS SRLS. CANDYMAKERS SRLS does not transfer the title of SURV1V3 to you; the license granted to you is not a sale. This agreement is a binding legal agreement between CANDYMAKERS SRLS and the purchasers or users of SURV1V3.
If you do not agree to be bound by this agreement, remove SURV1V3 from your computer now and, if applicable, promptly return to CANDYMAKERS SRLS by mail any copies of SURV1V3 and related documentation and packaging in your possession.
2. DISTRIBUTION
SURV1V3 and the license herein granted shall not be copied, shared, distributed, re-sold, offered for re-sale, transferred or sub-licensed in whole or in part except that you may make one copy for archive purposes only. For information about redistribution of SURV1V3 contact CANDYMAKERS SRLS.
3. USER AGREEMENT
3.1 Use
Your license to use SURV1V3 is limited to the number of licenses purchased by you. You shall not allow others to use, copy or evaluate copies of SURV1V3.
3.2 Use Restrictions
You shall use SURV1V3 in compliance with all applicable laws and not for any unlawful purpose. Without limiting the foregoing, use, display or distribution of SURV1V3 together with material that is pornographic, racist, vulgar, obscene, defamatory, libelous, abusive, promoting hatred, discriminating or displaying prejudice based on religion, ethnic heritage, race, sexual orientation or age is strictly prohibited.
Each licensed copy of SURV1V3 may be used on one single computer location by one user. Use of SURV1V3 means that you have loaded, installed, or run SURV1V3 on a computer or similar device. If you install SURV1V3 onto a multi-user platform, server or network, each and every individual user of SURV1V3 must be licensed separately.
You may make one copy of SURV1V3 for backup purposes, providing you only have one copy installed on one computer being used by one person. Other users may not use your copy of SURV1V3 . The assignment, sublicense, networking, sale, or distribution of copies of SURV1V3 are strictly forbidden without the prior written consent of CANDYMAKERS SRLS. It is a violation of this agreement to assign, sell, share, loan, rent, lease, borrow, network or transfer the use of SURV1V3. If any person other than yourself uses SURV1V3 registered in your name, regardless of whether it is at the same time or different times, then this agreement is being violated and you are responsible for that violation!
3.3 Copyright Restriction
This Software contains copyrighted material, trade secrets and other proprietary material. You shall not, and shall not attempt to, modify, reverse engineer, disassemble or decompile SURV1V3. Nor can you create any derivative works or other works that are based upon or derived from SURV1V3 in whole or in part.
CANDYMAKERS SRLS’s name, logo and graphics file that represents SURV1V3 shall not be used in any way to promote products developed with SURV1V3 . CANDYMAKERS SRLS retains sole and exclusive ownership of all right, title and interest in and to SURV1V3 and all Intellectual Property rights relating thereto.
Copyright law and international copyright treaty provisions protect all parts of SURV1V3, products and services. No program, code, part, image, audio sample, or text may be copied or used in any way by the user except as intended within the bounds of the single user program. All rights not expressly granted hereunder are reserved for CANDYMAKERS SRLS.
3.4 Limitation of Responsibility
You will indemnify, hold harmless, and defend CANDYMAKERS SRLS , its employees, agents and distributors against any and all claims, proceedings, demand and costs resulting from or in any way connected with your use of CANDYMAKERS SRLS’s Software.
In no event (including, without limitation, in the event of negligence) will CANDYMAKERS SRLS , its employees, agents or distributors be liable for any consequential, incidental, indirect, special or punitive damages whatsoever (including, without limitation, damages for loss of profits, loss of use, business interruption, loss of information or data, or pecuniary loss), in connection with or arising out of or related to this Agreement, SURV1V3 or the use or inability to use SURV1V3 or the furnishing, performance or use of any other matters hereunder whether based upon contract, tort or any other theory including negligence.
CANDYMAKERS SRLS’s entire liability, without exception, is limited to the customers’ reimbursement of the purchase price of the Software (maximum being the lesser of the amount paid by you and the suggested retail price as listed by CANDYMAKERS SRLS ) in exchange for the return of the product, all copies, registration papers and manuals, and all materials that constitute a transfer of license from the customer back to CANDYMAKERS SRLS.
3.5 Warranties
Except as expressly stated in writing, CANDYMAKERS SRLS makes no representation or warranties in respect of this Software and expressly excludes all other warranties, expressed or implied, oral or written, including, without limitation, any implied warranties of merchantable quality or fitness for a particular purpose.
3.6 Termination
Any failure to comply with the terms and conditions of this Agreement will result in automatic and immediate termination of this license. Upon termination of this license granted herein for any reason, you agree to immediately cease use of SURV1V3 and destroy all copies of SURV1V3 supplied under this Agreement. The financial obligations incurred by you shall survive the expiration or termination of this license.
4. DISCLAIMER OF WARRANTY
THIS SOFTWARE AND THE ACCOMPANYING FILES ARE SOLD “AS IS” AND WITHOUT WARRANTIES AS TO PERFORMANCE OR MERCHANTABILITY OR ANY OTHER WARRANTIES WHETHER EXPRESSED OR IMPLIED. THIS DISCLAIMER CONCERNS ALL FILES GENERATED AND EDITED BY SURV1V3 AS WELL.
5. CONSENT OF USE OF DATA
You agree that CANDYMAKERS SRLS may collect and use information gathered in any manner as part of the product support services provided to you, if any, related to SURV1V3.CANDYMAKERS SRLS may also use this information to provide notices to you which may be of use or interest to you.
Check the full privacy policy here: https://surv1v3.com/privacy-policy-game/
6. UNREAL® ENGINE Disclaimers and Limitation of Liability
SURV1V3 includes the Unreal® Engine code and other code, materials, and information (the “Epic Materials”) from Epic Games, Inc. (“Epic”). All Epic Materials are provided on an “as is” and “as available” basis, “with all faults” and without warranty of any kind. Candymakers s.r.l.s, Epic, and Epic’s affiliates disclaim all warranties, conditions, common law duties, and representations (express, implied, oral, and written) with respect to the Epic Materials, including without limitation all express, implied, and statutory warranties and conditions of any kind, such as title, non-interference with your enjoyment, authority, non-infringement, merchantability, fitness or suitability for any purpose (whether or not Epic knows or has reason to know of any such purpose), system integration, accuracy or completeness, results, reasonable care, workmanlike effort, lack of negligence, and lack of viruses, whether alleged to arise under law, by reason of custom or usage in the trade, or by course of dealing. Without limiting the generality of the foregoing, Candymakers s.r.l.s, Epic, and Epic’s affiliates make no warranty that (1) any of the Epic Materials will operate properly, including as integrated in the SURV1V3, (2) that the Epic Materials will meet your requirements, (3) that the operation of the Epic Materials will be uninterrupted, bug free, or error free in any or all circumstances, (4) that any defects in the Epic Materials can or will be corrected, (5) that the Epic Materials are or will be in compliance with a platform manufacturer’s rules or requirements, or (6) that a platform manufacturer has approved or will approve this SURV1V3, or will not revoke approval of this SURV1V3 for any or no reason. Any warranty against infringement that may be provided in Section 2-312 of the Uniform Commercial Code or in any other comparable statute is expressly disclaimed by Candymakers s.r.l.s and Epic. Candymakers s.r.l.s, Epic, and Epic’s affiliates do not guarantee continuous, error-free, virus-free, or secure operation of or access to the Epic Materials. This paragraph will apply to the maximum extent permitted by applicable law.
To the maximum extent permitted by applicable law, neither Candymakers s.r.l.s, Epic, Epic’s licensors, nor its or their affiliates, nor any of Candymakers s.r.l.s ‘s or Epic’s service providers, shall be liable in any way for loss or damage of any kind resulting from the use or inability to use the Epic Materials or otherwise in connection with this agreement, including but not limited to loss of goodwill, work stoppage, computer failure, or malfunction, or any and all other commercial damages or losses. In no event will Candymakers s.r.l.s, Epic, Epic’s licensors, nor its or their affiliates, nor any of Candymakers s.r.l.s ‘s or Epic’s service providers be liable for any loss of profits or any indirect, incidental, consequential, special, punitive, or exemplary damages, or any other damages arising out of or in connection with this agreement or the Epic Materials, or the delay or inability to use or lack of functionality of the Epic Materials, even in the event of Candymakers s.r.l.s ‘s, Epic’s, or Epic’s affiliates’ fault, tort (including negligence), strict liability, indemnity, product liability, breach of contract, breach of warranty, or otherwise and even if Candymakers s.r.l.s, Epic or Epic’s affiliates have been advised of the possibility of such damages. These limitations and exclusions regarding damages apply even if any remedy fails to provide adequate compensation.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the liability of Candymakers s.r.l.s, Epic, Epic’s licensors, its and their affiliates, and any of Candymakers s.r.l.s ‘s or Epic’s service providers shall be limited to the full extent permitted by law.
